April 23, 2019 • 5:30 – 8:30 p.m.
Crown Plaza White Plains
Tables of Ten
The Banking Choice Awards celebrates the many banks in New York State that provide outstanding service to their customers and members. The finalists for the Banking Choice Awards will be honored in a special ceremony and dinner on April 23, 2019 from 5:30-8:30 PM at the Crown Plaza in White Plains, following the Banking New York Conference.
What are the Banker’s Choice Awards?
Customer Experience Solutions – a recognized leader in tracking and measuring customer experience – administers a comprehensive, independent survey to thousands of bank and credit union customers across the state of New York to find the best of the best.
The survey asked customers a sizable number of questions about both their primary banking institution, and their perception of other others that they are aware of but not a customer of. Analysis of their responses delivered ratings for each institution in four areas: customer experience, technology, contribution to the community, and overall quality.
Rankings for Overall Quality, Customer Service and Technology are based on people’s responses concerning their primary banking institution. The final category, Community Contribution, is based on the responses for institutions that they are aware of but do not currently use, making it a reputation-based ranking.