April 19, 2018
5:00-8:30 PM


Hilton Hartford Hotel

315 Trumbull Street
Hartford, Connecticut, 06103

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The Banking Choice Awards celebrates the many banks and credit unions in Connecticut that provide outstanding service to their customers and members. The finalists for the Banking Choice Awards will be honored in a special ceremony April 19, 2018 from 5:00-8:30 PM at the Hilton Hartford Hotel.

What Are The Bankers Choice Awards?

Customer Experience Solutions – a recognized leader in tracking and measuring customer experience – administered a comprehensive, independent survey to more than 10,000 bank and credit union customers in Connecticut; receiving 6,009 people responses, yielding 58,888 reviews, and 919,377 data points.

The survey asked customers a sizable number of questions about both their primary bank or credit union, and their perception of other banks and credit unions they are aware of but not a customer of. Analysis of their responses delivered ratings for each institution in four areas: customer experience, technology, contribution to the community, and overall quality.

Rankings for Overall Quality, Customer Service and Technology are based on people’s responses concerning their primary banking institution. The final category, Community Contribution, is based on the responses for institutions that they are aware of but do not currently use, making it a reputation-based ranking.

The top three banks or credit unions in each category were determined from each of the following regions: Fairfield/Litchfield, Hartford/Middlesex, New Haven, and New London/Tolland/Windham. These 26 finalists will be honored at the Banking Choice CT event April 19th at the Hilton Hartford where their official rankings will be announced.

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Please join us in congratulating the following finalists, chosen from the following regions:

Fairfield/Litchfield, Hartford/Middlesex, New Haven, New London/Tolland/Windham

360 FCU
Achieve Financial Credit Union
American Eagle Financial Credit Union
Bank of America
Charter Oak Credit Union
Chelsea Groton Bank

Darien Rowayton Bank
Essex Savings Bank
Farmington Bank
Guilford Savings Bank
Liberty Bank
The Milford Bank
Navy Federal Credit Union
Newtown Savings Bank
Northwest Community Bank

Savings Bank of Danbury
Savings Institute Bank and Trust
Scient Federal Credit Union
Seasons Federal Credit Union
Sikorsky Credit Union
Stafford Savings Bank
TD Bank
Thomaston Savings Bank
Torrington Savings Bank

The Banking Choice Awards recognize institutions receiving high marks from their customers and members in four categories: Customer Service, Technology, Contribution to the Community, and Overall Quality.

Customer Experience

In banking, providing outstanding customer during every interaction is paramount. Exceptional service is defined as ease of use, convenience, staff friendliness, a personalized experience, tailored financial advice, and an overall drive to improve a customer’s financial wellbeing.


Banks and credit unions are investing heavily in the latest and greatest technological updates. New technology simplifies traditional, online, and mobile banking, and aims to improve the overall experience. When it comes to customer satisfaction technology, though, the most prominent drivers of success are low problem incidence and consistency across all lines of bank business.

Contribution to Community

Few businesses contribute to the local community quite like banks and credit unions. As a cornerstone of the local community, banks and credit unions have a responsibility to partake in community improvement initiatives.

Overall Quality

When you put all the pieces together, you get a clear picture of a bank or credit union’s overall quality. Customer want loyalty, the best products , value from their institution, a bank or credit union with a great reputation, superior services, and having their needs put first.

For more information please call 617.896.5357 or email