2019 BankHorizons Photos


Four New Jersey Banks Named Best Statewide In Prestigious Banking Choice Awards

For immediate release

Contact: Barb Dimauro, Associate Publisher, American Business Media, 413.896.6733, bdimauro@ambizmedia.com
WEST HARTFORD, CT – After an inspirational speech by Olympic champion swimmer Amanda Beard, four New Jersey banks were honored as best in the state in the categories of Customer Service, Technology, Community Contribution, and Overall Quality. These statewide awards are the highest honor any bank in New Jersey can achieve.

Additional regional winners were announced as well. A complete list can be found below.

The prestigious Banking Choice Awards are presented by American Business Media and Customer Experience Solutions LLC. Unlike typical “popularity contests,” these awards are given based on interviews with thousands of banking customers in a double-blind format. No financial institutions are involved in collecting the data, which is then used to create the highly respected Banking Benchmarks. Customer Experience Solutions is the recognized leader in measuring and tracking customer experience for banking institutions.

Vincent M. Valvo, president and CEO of American Business Media, said, “Customers can choose to bank wherever they want. The Banking Choice Awards determine which banks do it best.”

Statewide Winners

The overall statewide customer service award for New Jersey went to First Hope Bank of Columbia, N.J. As Bruce Paul noted, being proactive with solutions for its customers – and not only reactive – earned First Hope Bank its accolade.

Chase Bank won the statewide accolade for technology. As Bruce Paul noted, while Chase does have strong tools, what customers really appreciate is the bank’s stronger tech support for both retail and commercial customers.

In the statewide Community Contribution category, Crest Bank, our overall New Jersey winner is well known among prospective customers in the Cape May area. It is based in Wildwood, N.J.

Republic Bank was the statewide quality winner. It was selected for its strength at providing high value for the fees it charges, as well as improving customers’ financial well being at the same time.

Regional Winners

Overall Quality Awards.

In the Gateway Region:
Gold winner is Columbia Bank
Silver winner is Atlantic Stewardship Bank
Bronze winner is ConnectOne Bank

In Northern New Jersey:
Gold prize winner is SB One Bank
Silver winner is First Hope Bank
Bronze winner is TD Bank

In Central New Jersey:
Gold prize winner is Two River Community Bank
Silver prize winner is Manasquan Bank
Bronze winner is The Bank of Princeton

In Southern New Jersey
Gold prize winner is Republic Bank
Silver prize winner is Franklin Bank
Bronze prize winner is Columbia Bank

Community Contribution Awards

In the Gateway region
Gold winner is BCB Bank
Silver winner is Chase Bank
Bronze winner is TD Bank

In Northern New Jersey
The gold winner is SB One Bank
The silver winner is TD Bank
The bronze winner is Regal Bank

In Central New Jersey
The gold winner is TD Bank
The silver winner is the Bank of Princeton
The bronze winner is Peapack-Gladstone Bank

In Southern New Jersey
The gold winner is Crest Bank
The silver winner is Sturdy Bank
The Bronze winner is is Citizens Bank

Technology Awards

In the Gateway Region
Gold winner is Chase Bank
Silver winner is ConnectOne Bank
Bronze winner is TD Bank

In Northern New Jersey
Gold winner is Chase Bank
Silver winner is Capital One Bank
Bronze winner is TD Bank

In Central New Jersey
Gold winner is Chase Bank
Silver winner is Capital One Bank
Bronze winner is Manasquan Bank

In Southern New Jersey
Gold winner is Century Savings Bank
Silver winner is Republic Bank
Bronze winner is TD Bank

Customer Service Awards.

In the Gateway Region
Gold winner is Columbia Bank
Silver is Atlantic Stewardship Bank
Bronze winner is Spencer Savings Bank

In Northern New Jersey
Gold Winner is First Hope Bank
Silver Winner is SB One Bank
Bronze Winner is ConnectOne Bank

In Central New Jersey
Gold winner is Manasquan Bank
Silver winner is Two River Community Bank
Bronze Winner is Fulton Bank of New Jersey

In Southern New Jersey
Gold winner is Franklin Bank
Silver Winner is Republic Bank
Bronze Winner is Fulton Bank of New Jersey

About American Business Media
American Business Media (www.ambizmedia.com) connects business professionals across the country in effective, unique and high-quality ways through a collection of in-person, print, and digital products that are unparalleled in their reach. American Business Media is proud to be the nation’s largest producer of banking, credit union and mortgage conferences.

About Customer Experience Solutions
Customer Experience Solutions (www.cescx.com) provides banks the insight they need when it comes to understanding customer benchmarks. From measurements of perception of overall quality and customer service to the ease-of-use of technology and bank practices to evaluation of levels of loyalty and vulnerability, Customer Experience Solutions creates custom CX programs that provide banks with a wide range of insights into the customer and prospect experience within their competitive environment.